Terms & Conditions

1) Introduction

Focus on the ride, we’ll handle the rest

Welcome to Sokudo Wheels. These Terms & Conditions govern the use of our website, products, services, and all purchases made through our online platform.

At Sokudo, we are committed to delivering high-performance cycling products engineered for riders who demand speed, precision, reliability, and confidence on every ride. Whether you are training, racing, or simply pushing your personal limits, we aim to provide a premium customer experience that reflects the same standards as our products.

By accessing, browsing, or using the Sokudo Wheels website, you acknowledge and agree to comply with the terms, policies, and conditions outlined below. We encourage all customers to carefully review this information before placing an order or using any of our services.

These Terms & Conditions are designed to ensure transparency, protect both parties, and establish a clear understanding regarding purchases, payments, warranties, shipping, returns, product use, and customer responsibilities.

If you do not agree with any part of these Terms & Conditions, we recommend refraining from using the website or placing an order through our platform.

2) General

These Terms & Conditions apply to all purchases, transactions, communications, and interactions made through the Sokudo Wheels website.

By placing an order with Sokudo Wheels, you confirm that you have read, understood, and accepted these Terms & Conditions in full. This agreement applies to all customers, visitors, and users accessing the website or purchasing products through our platform.

All products displayed on the website are subject to availability, confirmation of payment, and acceptance of the order by Sokudo Wheels. While we strive to ensure that all product descriptions, specifications, pricing, and availability are accurate and up to date, occasional errors or updates may occur. Sokudo Wheels reserves the right to correct any inaccuracies, modify product information, or cancel orders if necessary.

We also reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on the website. Customers are encouraged to review the Terms & Conditions periodically to remain informed of any updates.

By continuing to use the Sokudo Wheels website, you acknowledge and accept the latest version of these Terms & Conditions.

3) Orders & Payments

At Sokudo Wheels, we’re committed to delivering a smooth, secure, and transparent purchasing experience—from checkout to delivery.

3.1 - Order Acceptance

All orders are subject to acceptance and product availability.

While uncommon, we reserve the right to decline or cancel an order in situations such as:

• Limited or unavailable stock

• Pricing or listing inaccuracies

• Potential fraud or security concerns

If this happens, any payment received will be fully refunded.

3.2 - Pricing

All prices are listed in USD unless stated otherwise.

Depending on your location, applicable taxes and duties may be included or calculated at checkout.

Prices may be updated periodically, however, any confirmed order will always be honored at the price paid.

3.3 - Payment

We offer a range of secure and trusted payment methods, clearly displayed at checkout.

Full payment is required before an order is:

• Confirmed

• Processed

• Prepared for shipment

Once payment is successfully completed, you will receive an order confirmation via email.

3.4 - Payment Security

Your security is our priority. All transactions are processed through encrypted and secure payment gateways to ensure your personal and financial information remains protected at all times.

3.5 - Fair Use Policy
To maintain a safe and reliable platform for all riders, Sokudo Wheels reserves the right to review and decline transactions that appear irregular, suspicious, or high-risk.

4) Shipping & Delivery

Every Sokudo wheelset is engineered for speed and reliability, and delivered with the same level of precision. We work with trusted international couriers to ensure your wheels arrive safely, wherever your ride takes you.

4.1 - Shipping

We ship worldwide from our distribution network.

Shipping costs and delivery times vary depending on your location and are calculated at checkout.

• Free shipping on selected orders and regions (as indicated at checkout)
• Flat shipping rates may apply for small components or spare parts
• Crash replacement programs are excluded from free shipping
• For certain destinations outside standard regions, an additional international shipping fee may apply (clearly displayed before order confirmation)

Please note that import duties, taxes, or customs fees may apply depending on your country. These charges are determined by local authorities and are the responsibility of the customer.

4.1.1 - Delivery Time

Estimated delivery times are provided as a guideline.

While we partner with reliable global carriers, delays may occasionally occur due to:

• Customs clearance processes
• Local courier operations
• External factors beyond our control

We appreciate your understanding in such situations.

4.1.2 - Delivery & Responsibility

A delivery is considered complete once the courier confirms the shipment has been delivered to the address provided at checkout.

At that point:

• The order is considered fulfilled
• Responsibility for the shipment transfers to the customer

4.2 - Secure Delivery for High-Value Orders

For higher-value orders, a signature upon delivery may be required to ensure secure handover.

If a delivery is:

• Released without signature at the customer’s request, or
• Delivered while unattended

The shipment will still be considered successfully delivered once marked as such by the courier.

4.3 - Damaged or Tampered Deliveries

If your package arrives with visible damage or signs of tampering, please notify us within 24 hours of delivery.

To assist with the investigation, we will require:

• Photos of the outer packaging (all sides)
• Photos of the internal packaging
• Shipping label

Without this information within the stated timeframe, the shipment will be considered accepted.

4.4 - Theft After Delivery

If a shipment is believed to have been stolen after delivery, we recommend filing a police report as soon as possible.

A copy of the report is required for us to assist in submitting a claim with the courier.

4.5 - Address Accuracy

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

We cannot take responsibility for:

• Incorrect or incomplete addresses
• Failed deliveries due to customer-provided information

Additional shipping charges may apply for re-delivery.

4.6 - Support & Resolution

If any issue arises during delivery, our team will work with you to find a fair and practical solution.

Depending on the situation, we may offer:

• Replacement at a reduced cost
• Shipping-only replacement

Each case is handled individually, with the goal of getting you back on the road as quickly as possible.

Acceptance of any resolution constitutes full and final settlement of the order.

4.7 - Sponsored & Special Orders

Orders placed under sponsorships, ambassador programs, or special pricing are considered final sale and are not eligible for refunds or disputes once fulfilled.

By placing such orders, the customer acknowledges that:

• Delivery obligations are fulfilled once marked as delivered
• Post-delivery claims are not eligible for refund or replacement

4.8 - Fair Use & Disputes

We are committed to supporting genuine cases and fair outcomes.

However, disputes raised after:

• Confirmed delivery, or
• An agreed resolution

May be considered misuse of the payment system. In such cases, we reserve the right to submit full documentation to the relevant financial institutions and restrict future purchases.

5) Cancellation Policy

Every Sokudo wheelset is carefully assembled and prepared to deliver a perfect balance of performance, lightweight efficiency, and durability. Each order is handled with precision to ensure it meets our premium standards before dispatch.

Depending on production capacity, orders typically require 5- 7 working days to be built and ready for shipment.

As production may begin shortly after an order is placed, the following cancellation terms apply:

5.1 - Within 24 Hours

Orders may be cancelled within 24 hours of purchase.

A 6.8% processing fee will apply to cover payment and administrative costs already incurred.

5.2 - After 24 Hours

After 24 hours, orders are generally released into production.

Cancellations at this stage will incur a 16.8% fee, reflecting:

• Payment processing costs
• Production allocation and build preparation

5.3 - Once Production Has Progressed

As each Sokudo wheelset is prepared specifically per order, cancellations may no longer be possible once production has significantly progressed.

In such cases, our team will work with you to find the best possible solution.

For any changes or assistance, please contact us at info@sokudo.cc

6) Returns & Refunds

At Sokudo Wheels, we stand behind the performance, precision, and quality of every wheelset we produce.

6.1 - Returns

As each Sokudo wheelset is engineered to high-performance standards, returns are only accepted in the case of a verified manufacturing defect.

If you believe your product may be defective, please contact our support team and we will guide you through the evaluation process.

6.2 - Warranty

Sokudo Wheels offers a limited 4-year warranty on all products purchased through our official website or authorized retailers.

This warranty covers manufacturing defects under normal riding conditions and proper use.

For complete terms and conditions, please refer to our Warranty page.

6.3 - Refunds

Once a return has been approved, refunds will be processed within 7–10 business days after the product has been received and inspected.

All refunds will be issued to the original method of payment.

6.4 - Return Shipping

Return shipping costs, including any applicable duties or taxes, are the responsibility of the customer.

However, if the return is due to:

• An incorrect item being sent, or
• A confirmed manufacturing defect

Sokudo Wheels will arrange or reimburse the return shipping accordingly.

6.5 - Support

For any return or warranty enquiries, please contact: info@sokudo.cc

Our team is here to ensure you’re fully supported, every step of the way.

7) Warranty

7.1 - Limited Warranty

Sokudo Wheels provides a 4-year limited warranty on all wheels purchased through our official website or authorized retailers.

This warranty covers any manufacturing or material defects under normal riding conditions, ensuring reliability and performance you can trust.

7.2 - Crash Replacement

We stand behind our riders, on and off the road.

Sokudo Wheels offers a lifetime crash replacement program across all models, even if you are not the original owner.

In the event of crash or impact damage, we’ll provide a fair and practical replacement solution, so you can get back to riding with confidence.

Check our warranty policy Here

8) Limitations of Liability

At Sokudo Wheels, we engineer our products to deliver exceptional performance, reliability, and value, and we stand firmly behind their quality.