Warranty

1) Introduction & Coverage

Every Sokudo Wheels product is engineered with a clear focus on performance, durability, and reliability, meeting the highest standards expected by demanding cyclists.

Sokudo Wheels offers a 4-year limited warranty on all products purchased through our official website or authorized retailers.

This warranty covers any manufacturing or material defects for a period of 4 years from the original date of purchase, and is valid for the original owner only.

1.1 - Warranty Scope

This warranty is non-transferable and applies exclusively to the original purchaser.

The warranty period is not extended or renewed in the case of:

  • Resale
  • Repair
  • Replacement

However, any product or component replaced under warranty will benefit from a new 4-year warranty period, starting from the date of replacement.

1.2 - Commitment to Performance

At Sokudo Wheels, we stand behind every wheelset we produce. Our warranty reflects our commitment to quality, ensuring confidence in every ride, whether training, racing, or pushing your limits.

2) Eligibility & Coverage

2.1 - Our Approach

At Sokudo, our warranty is built to support genuine manufacturing issues while ensuring fair, transparent, and consistent coverage for all riders. Our goal is simple: stand behind our products while promoting proper use and care.

2.2 - What’s Covered

The Sokudo Wheels warranty covers manufacturing and material defects under normal riding conditions, including:

  • Carbon rim structure and integrity
  • Hub shell and internal mechanisms
  • Spokes and overall wheel build quality
  • Workmanship and assembly standards

Where a defect is confirmed, Sokudo will repair or replace the affected component at its discretion, using the same or an equivalent product depending on availability.

2.3 - Conditions & Limitations

This warranty does not cover:

  • Normal wear and service items, including rim tape, freehub components, ratchets, springs, bearings, and decals
  • Damage resulting from the use or installation of incompatible components
  • Improper installation, assembly, or setup
  • Misuse, neglect, or insufficient maintenance
  • Any form of modification or alteration to the product
  • Damage caused by impact or external forces, including crashes, sharp objects, excessive torsion, compression, or abnormal riding conditions beyond intended use


2.4 - Warranty Validity

The warranty will not apply if:

  • The product has been modified or repaired by anyone other than an authorized Sokudo representative
  • Non-approved or third-party spare parts have been used
  • The product serial number has been removed, altered, or is no longer legible
  • The product was supplied under sponsorship, testing, or special promotional agreements


2.5 - Built for Performance. Backed with Confidence.

Sokudo Wheels are engineered for riders who demand performance, precision, and reliability. Our warranty reflects that commitment, clear, fair, and designed to keep you riding at your best.

3) Warranty Enforcement

If a warranty issue arises, Sokudo Wheels or an authorized Sokudo dealer will assess the product and, where applicable, repair or replace it at no charge.

3.1 - How to Initiate a Claim

To begin a warranty claim, please provide:

  • The product for inspection
  • Proof of purchase (invoice)

All warranty claims are subject to a full inspection to ensure they meet the conditions of coverage.

3.2 - Preparing Your Product

To help us process your claim efficiently, please remove all non-essential accessories before sending your product, including:

  • Tires and tubes
  • Cassettes
  • thru-axles
  • Sensors or computer magnets

Sokudo Wheels is not responsible for any accessories left on the product and reserves the right to remove them if required.

3.3 - Shipping for Warranty Claims

Customers are responsible for:

  • Shipping the product to Sokudo Wheels or an authorized dealer
  • Any associated shipping or insurance costs

If a defect is confirmed, Sokudo Wheels will proceed with the appropriate resolution.

3.4 - Service & Responsibility

We are committed to handling warranty claims efficiently and professionally.

To the extent permitted by applicable law, Sokudo Wheels is not responsible for:

  • Indirect or consequential losses
  • Loss of use, revenue, or anticipated benefits
  • Costs associated with alternative equipment
  • Third-party claims or property damage resulting from product use

*Sokudo Wheels is also not liable for delays in warranty service that may occur due to logistics, inspection processes, or external factors.